As a general contractor and remodeling company in Birmingham, AL, we at Reliable Design-Build-Remodel are always looking for ways to improve our services and ensure that our clients are completely satisfied with the work we do. That’s why we’re proud to be members of GuildQuality, a customer satisfaction surveying and performance reporting company that specializes in the construction, remodeling, and home services industry. In this blog post, we curated some specific questions we’ve seen asked about GuildQuality:
What is GuildQuality?
GuildQuality is a customer satisfaction surveying and performance reporting company that specializes in gathering feedback from clients in the construction, remodeling, and home services industry. GuildQuality’s mission is to provide accurate and reliable data to companies that use its platform to gather feedback from their clients.
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What is a Guildmaster accreditation?
Guildmaster accreditation is a recognition that is given to companies that consistently receive high levels of customer satisfaction ratings. To become a Guildmaster, companies must have a high response rate to their GuildQuality surveys and receive an average recommendation rate of 90% or higher. To become a Guildmaster, a company must first become a Guildmember and start using GuildQuality surveys to gather feedback from their clients. They must also have a minimum of 20 completed surveys and a recommendation rate of 90% or higher.
What does it take to become a Guildmaster?
To become a Guildmaster, companies must first become a Guildmember and start using GuildQuality surveys to gather feedback from their clients. They must have a high response rate to their surveys and receive an average recommendation rate of 90% or higher. This means that a company must be committed to providing excellent customer service and continuously improving its services based on customer feedback.
The GuildQuality Guildmaster award is also an extraordinarily exclusive award; there are only a few hundred awards given out each year throughout the entire nation. Reliable Design-Build-Remodel is proud to have received the Guildmaster with Highest Distinction award for several years in a row, and we’re especially proud to be one of the five awards given out in 2022 and the only recipient of the 2024 award in the entire state of Alabama. Reliable is also the only Guildmaster operating in the Jefferson County and Shelby County areas as a remodeler.
Is GuildQuality a legitimate group?
Yes, GuildQuality is widely recognized as a legitimate group. It was founded in 2003 by Geoff Graham, a former homebuilder who recognized the need for a better way to gather feedback from clients, and has worked with thousands of companies in the construction, remodeling, and home services industry. GuildQuality is committed to providing accurate and reliable data to its clients, and it has a reputation for delivering on this promise.
Who owns GuildQuality?
GuildQuality was acquired by Power Home Remodeling, a leading home improvement company based in Pennsylvania, in 2017. However, GuildQuality operates independently and continues to provide its services to companies in the construction, remodeling, and home services industry.
What does it mean for a company to be a Guildmember?
To become a Guildmember, companies commit to providing excellent customer service and using customer feedback to make improvements to their services. Guildmembers use GuildQuality surveys to gather feedback from their clients, which is then compiled into reports that companies can use to identify areas for improvement and make changes to their processes and procedures. Being a Guildmember is a recognition of a company’s commitment to customer satisfaction and continuous improvement.
Is GuildQuality only for the remodeling industry, or is it for other kinds of businesses too?
While GuildQuality was originally created by and for the construction, remodeling, and home services industry, it has since expanded to include other industries as well. Today, GuildQuality serves a wide range of businesses, including homebuilders, real estate companies, and property management companies.
TLDR: GuildQuality is a legitimate and reliable platform that provides valuable feedback to companies in the construction, remodeling, and home services industry, and beyond. Becoming a Guildmember and obtaining Guildmaster accreditation is a recognition of a company’s commitment to providing excellent customer service and using customer feedback to continuously improve its services.
At Reliable Design-Build-Remodel, a general contractor and remodeling company based in Birmingham, AL, we are proud to be an accredited Guildmaster and use GuildQuality surveys to gather feedback from our clients. We believe that this feedback is essential to improving the quality of our work and providing the best possible service to our clients.
Reliable Design-Build-Remodel is a full service general construction firm and remodeling contractor operating in the Birmingham metro and Jefferson and Shelby County areas and surrounding communities, including Birmingham, Helena, Chelsea, Mountain Brook, Hoover, Homewood, Montevallo, Alabaster, Vestavia Hills, and Pelham, with over 30 years of servicing our valued clients. Offering full service suite of general remodeling, design and build services. Our specialties include bathroom remodeling, kitchen remodeling, exterior renovations, interior renovations, painting, and more!
Visit us at reliablerem.com, and like and follow us on Facebook and Instagram!
